Store Policy – Archway Merch Company

Thank you for supporting Archway Merch Company. We're proud to offer custom merchandise inspired by student life, alumni pride, and Smithfield culture.

Fulfillment & Shipping

All items are printed and shipped by third-party partners (Printful and/or Printify). This allows us to provide high-quality, on-demand products without excess inventory or waste.

• Processing Time: Orders are typically fulfilled within 2–7 business days.

• Shipping Time: Delivery varies by location but generally takes 5–10 business days after fulfillment.

• Tracking: You’ll receive a tracking number once your order ships.

Returns & Exchanges

Because all products are custom printed to order, we do not accept returns or exchanges. Please review sizing and product details carefully before placing your order.

In the rare case of a misprint, damaged, or defective item, please reach out to us within 7 days of receiving your order. We’ll do our best to resolve the issue through our print partners.

Order Issues

If your order hasn’t arrived or something’s wrong, please reach out through our Contact Us page. Include your order number and a clear description of the issue so we can assist you promptly.

Contact

Have a question? Want to collab? Need help? Visit our Contact Us page and we’ll get back to you as soon as possible.